The White House Nursing Home in New Malden, Surrey is dedicated to providing the best possible care for all our residents right up until the end of their lives and this has been recognised with a major national award.
The White House was among many homes from across the UK to achieve success in winning a Quality Hallmark Award for the first time from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. Staff from the home received the award at a special ceremony in London on 30th September 2016.
To be accredited, The White House had to achieve 20 quality standards, ranging from leadership and support to dignity and respect as well as submitting a portfolio of evidence.
GSF Quality Hallmark Awards are presented to homes that demonstrate real improvement in the quality of care they provide. Many halve the number of their residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS.
Everyone in the home, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. Staff talk to the residents about their end of life care, giving them the opportunity to make decisions and say what they want. This has helped the residents and their families feel secure that they will be comfortable and their preferences considered at all times.