"All of the staff at The White House Nursing Home should be really proud of the exceptional care they delivered. Other services should look at this report as an example of outstanding practice, to promote improvements across the sector and to support people to lead their best lives.”
CQC Press Release April 2026
https://www.cqc.org.uk/press-release/cqc-rates-southwest-london-care-home-outstanding-second-time
A CQC Outstanding Rated Home
At The White House Nursing Home, we are proud to have been recognised as “Outstanding” by the Care Quality Commission (CQC), the highest rating a care provider can achieve.
Following our latest inspection in February 2026, we retained our overall Outstanding rating, maintaining our previous achievement in 2018.
We are also proud to remain the only nursing home in the Royal Borough of Kingston to hold this distinction with Outstanding in 5 out of the 6 key assessment areas.
Consistently Outstanding Across Key Areas
The inspection report highlighted not only our high standards, but the way we continue to evolve and improve:
“When we inspected The White House Nursing Home, we found a service that hadn’t only maintained the high standards seen at its previous inspection but had continued to build on them.”
This reflects how our team is always striving to do more, continually improving the care, experiences and environment we offer to every resident.
A Personalised Approach to Care
Inspectors highlighted the close relationships between staff and residents, noting how well our team understands each individual’s life story, preferences and routines:
“What stood out most was the depth of understanding staff had for each person. They knew people’s histories, preferences and routines, and used this knowledge to provide care that was truly personalised and respectful.”
With a truly personalised approach, we’re able to provide care that’s not only safe and effective, but supportive of residents maintaining their independence, trying new experiences and enjoying day-to-day life.
A Positive and Compassionate Culture
Strong leadership and a positive team culture were central to our Outstanding rating, with inspectors highlighting that The White House Nursing Home’s leaders were visible, inclusive and compassionate to residents, and supportive of staff.
"Staff took the time to understand what people wanted and worked creatively to make it possible. The service created an environment that reflected its commitment to people’s needs."
As a team, we’re proud to provide a stable, supportive environment where people are understood, respected and supported to live their best lives, all centred around compassion and continuity of care.
Home Manager Ajitha Pillai has put our Outstanding rating achievements down to "a committed, motivated and hardworking team with support from the directors, friends and family of the residents and volunteers". The White Houses’ attention to resident’s needs in all aspects of life is what made our small home stand out. With a focus on individual care plans, daily activities and events as well as a vibrant yet homely environment, the residents are able to feel at home with their families having peace of mind that they are well-cared for.