"The White House Nursing Home in New Malden, was rated Outstanding for being well-led and responsive and Good for being safe, effective and caring, following the CQC inspection in January 2018."
- CQC Report 2018
The White House Nursing Home in New Malden has just been rated as overall "Outstanding" by the CQC (Care Quality Commission) which puts the nursing home in a unique position of being one of a few nursing homes in the Borough of Kingston to be rated as Outstanding.
As an independent home; The White House has continuously strived to provide excellent care and a warm atmosphere order to provide a home where residents are treated with respect, dignity and care.
Manager Ajitha Pillai put the recent achievement down to "a committed, motivated and hardworking team with support from the directors, friends and family of the residents and volunteers". The White Houses’ attention to resident’s needs in all aspects of life is what made the small home stand out. With a focus on individual care plans, daily activities and events as well as a vibrant yet homely environment, the residents are able to feel at home with their families having peace of mind that they are well-cared for.
In order to achieve the CQC rating, care homes must demonstrate several attributes including; strong and transparent leadership, a positive organisational culture, good oversight of care, the ability to drive change through effective systems and processes, be open to challenge and change, have effective collaboration with partners and engage with those who use the service.
"We are delighted with the rating especially under the current climate where costs and expenses are rising and margins are decreasing".
- Owners of The White House Nursing Home