"The Gold Standards Framework (GSF) is about giving the right person the right care in the right place at the right time, every time"

The White House Nursing Home in New Malden, Surrey is dedicated to providing the best possible care for all our residents right up until the end of their lives and this has been recognised with a major national award.  


The White House was among many homes from across the UK to achieve success in winning a Quality Hallmark Award for the first time from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. Staff from the home received the award at a special ceremony in London on 30th September 2016.

To be accredited, The White House had to achieve 20 quality standards, ranging from leadership and support to dignity and respect as well as submitting a portfolio of evidence.  


GSF Quality Hallmark Awards are presented to homes that demonstrate real improvement in the quality of care they provide. Many halve the number of their residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS.

Everyone in the home, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. Staff talk to the residents about their end of life care, giving them the opportunity to make decisions and say what they want. This has helped the residents and their families feel secure that they will be comfortable and their preferences considered at all times. 

In September 2019 TWH was proud to be re-accredited as a PLATINUM status GSF Home reinforcing our status as a Gold Standard provider of end of life care.

What Gold Standards Framework (GSF) are means at TWH
Advance Care Palnning

Advance Care Planning (ACP) by the means of structured discussions with patients and their families, supports adults at any age or stage of health in understanding and sharing their personal values, life goals, and preferences regarding future medical care.The goal of advance care planning is to help ensure that people receive medical care that is consistent with their values, goals and preferences during serious and chronic illness.

Dignity, Respect & Choice

Being treated with dignity is a basic human right not an optional extra. Our aim is to promote and maintain Dignity, Respect & Choice throughout the daily routine starting from their personal care and including but not limited to providing a choice of nutritious meals that meet the needs and choice of individuals as well as ensuring that people living with pain have the right help and medication to reduce suffering and improve the quality of life.

Care and Compassion

Care is the core of our business and the way that we care defines us and our work. We continuously strive to ensure we are competent to give care based on empathy, kindness, dignity as well as having effective communicaiton to help understand the needs of our residents.Developing competency and understanding of caregiving gives us the courage we need to do the right thing for the people we care for and shows commitment that we are there not only for personal and medical needs but also their emotional and psychological needs.

Reccomended on Carehomeco.uk
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The White House Nursing Home Ltd

274 Malden Road

New Malden



020 8949 0747



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