Family Testimonials

"We wanted to you for all the time care & attention that you gave to Ann. You made a real difference to her life and although, she often did not show it (!) she was, we know, grateful and appreciative.

We know that Ann was ‘ready to go’, but we will miss her, and remember the fun times we had together over the years. We do not know how you do the job that you do. We are amazed and grateful. Ann could not have received better care, anywhere."

– Judith & Pauline (June 2020)

Friends of Former Resident

"I would honestly recommend the White House to anyone who was looking for care. From my first contact I was impressed with the efficiency but also the underlying sense that this was a person centred home. My father was valued and treated with respect and kindness. Not only were his needs fully met but staff went above and beyond in creating fun experiences and encouraging him to take part in activities and events. At the end of his life the staff embraced us as a family and made an overwhelmingly sad situation bearable. 
At the start of this journey, looking round various care homes I never would have imagined that I would feel so positive about any of them. I wish that all homes offered the same standard and that all people could access this fantastic care. Your care of my dad has been fantastic but your care of us as a family is beyond anything which I would have imagined.
I know you will miss my dad, he was a very special man

With my grateful thanks."

– Anne T (November 2019)

Daughter of Former Resident

"My Mum Yvonne came to you on the 21st April 2017. It was very difficult for us accepting it, but we could soon see Mum was having the best care possible. Mum was made to feel at home from all the staff. Everyone has been so supportive, caring and friendly - nothing was too much trouble. Seeing Mum everyday, it became my second home, I made special friends and there was always someone to talk. The White House is an amazing place. Mum was very happy here. I thank you all from the bottom of my heart for looking after my amazing Mum 100 years young. She is very sadly missed by us all."

– Pauline K (July 2019)

Friends of Former Resident

"I would like to draw attention to my family’s gratitude for the outstanding nursing care our mother has received in the White House Nursing Home.  She moved into the White House in January 2017 after a massive stroke rendered her bed bound and PEG fed. A Nursing friend recommended the White House as an excellent local nursing home. We were so grateful that a bed became available… She is looked after with dignity and kindness (and when I listen to the staff interact with other residents it seems this is their experience too). They know Mum’s needs... My Dad is well supported by the staff and my mother, after over 13 months in this condition, does not have any bedsores: we find this astonishing…."


– Gwyneth

Relative of Former Resident

“Just a note to offer my sincerest gratitude and thanks to yourself, Ajitha, all the nursing staff, cleaners, kitchen staff and residents for the kindest consideration and care you have show to Mum…”


– Ian

Relative of Former Resident

“I would to thank all at The White House for caring for my mother… She arrived in March this year with severe injuries resulting from a fall at her previous residential home. You nursed her back to good health and she rapidly settled into her new home. The care and attention she received was of the highest order.

… Mum ended her days as she would have wanted – in peace, with no stress or pain and in her own bed. On behalf of all the family my profound thanks to you all”


– Keith

Relative of Former Resident

“Just a short message to thank everyone for taking such good care of mum in the three years or so she was a resident. I would like, in particular, to thank the staff for the love and care that mum was shown… I know that mum was really cheered up by the many visitors to her room over those last, all too few days and I shall never forget it.” 

- Tim

Relative of Former Resident

"Thank you all so very much for looking after Hanora in the most caring and dignified way. She was, and we were so very lucky to have spent her final months at The White House being in wonderful, kind and happy hands.”


– Sally, Martin & Family

Relative of Former Resident


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The White House Nursing Home Ltd

274 Malden Road

New Malden



020 8949 0747


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